‘The most important thing in communication is hearing what isn’t said’ – Peter Drucker

Words may be forgotten but how someone makes you feel when they speak or not enough when they should does leave a long-lasting impact.  Communication is not merely using the right words at the right time, it is building steady relationships with all your stakeholders, current and potential, through your words and actions over a stretched period. It is articulating your thoughts while being conscious of the surroundings, the time at hand, the audience you are addressing, and the intent behind it.

In this program, we will deep dive into the different aspects of impactful communication and learn to adapt to its ways one module at a time.

Coverage Areas:

• The Fundamentals of Effective Communication
• Focus on the “Why”
• Listen Intently
• Influence without Manipulating
• Resolve conflict and get them to act